REFUND POLICY

At Kenzzi.tn, we strive to provide you with high-quality products that meet your expectations. However, if you are not satisfied with your purchase, we offer a refund policy to ensure your satisfaction.

Refund Policy

We offer refunds for any products that are damaged or defective upon receipt. If you receive a damaged or defective product, please contact our customer service team at sales@kenzzi.tn within 7 days of receipt to initiate the refund process.

To be eligible for a refund, the product must be returned in its original condition, with all original packaging and accessories included. We reserve the right to refuse refunds for products that are returned incomplete, damaged, or with missing parts.

Return Process

To initiate a refund, please contact our customer service team at sales@kenzzi.tn within 7 days of receipt of your product. We will provide you with a return shipping label and instructions on how to return your product.

Once we receive your returned product, we will inspect it to ensure it meets our refund policy criteria. If your refund is approved, we will process the refund to your original method of payment. Please note that it may take several business days for the refund to appear on your account.

Non-Refundable Items

The following items are non-refundable:

Products that have been used or damaged by the customer

Products that have been tampered with or modified by the customer

Products that are not returned in their original packaging and condition

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions about our refund policy, please contact us at sales@kenzzi.tn. We will be happy to assist you.